Fairness in resolving cases.
Botho (humility) in customer service.
Best interest of the child in all our undertakings.
Commitment of staff and Board to Childline and its activities,
Botlhaga (initiative) in undertaking duties.
What personal information do we collect from the people that visit our website and from our Facebook page?
When downloading our brochure,pamphlet,statistics & financials you are asked to enter your email address,again when submitting an enquiry or comment on our website, as appropriate, you are asked to enter your name, email address, phone number, message or comment to help you with your user experience and to help you with the services of Childline Botswana Trust.Again,when you post a comment, reply, Like, Share on our Facebook page we collect your username or full name.
When do we collect information?
We collect information from you when you download our brochure and when you want to enquire or post a comment.
How do we use your information?
We may use the information we collect from you when you download our brochure, and when you post a comment or enquiry in the following ways:
To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do use an SSL certificate though we do not collect sensitive and pesonal information like credit card numbers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Users are able to change their personal information:
By emailing us.
By calling us.
By chatting with us or sending us a ticket.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in Botswana and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur,we will notify the users via the website notification within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Childline Botswana Trust
Block 7, Plot No. 2045,Next to Limkomkwing University
P.O Box 202195,Bontleng
Toll Free: (+267) 0800 300 900
Phone: (+267) 3 900 900
Mobile: (+267) 72 300 901